How to request account closure
- Open the partner app, sign in, and navigate to Account → Privacy → Delete account.
- Confirm any pending withdrawal is settled before requesting closure.
- Submit the request. The partner operator will send an OTP to your registered phone for confirmation.
- Save the confirmation message — this is your proof of closure.
What gets removed
| Item | Action |
|---|---|
| Account | Closed and flagged for removal |
| Identity | PAN, Aadhaar, address proof removed after regulatory retention |
| Wallet | Closed; balance returned to verified bank / UPI |
| Activity log | Anonymised after 30 days for fraud-prevention retention |
| KYC documents | Removed after regulator-defined retention window |
Retention windows
Identity and KYC documents are retained for the regulator-defined window, typically 5 to 10 years for financial-services platforms. Activity logs are anonymised after 30 days. The partner operator publishes the retention schedule inside the privacy policy.
Editorial pathway if the request is unresolved
If your closure request is unresolved after the partner operator’s escalation pathway, the desk can publish a public note in our news desk. We do not publish user PII. We publish patterns of unresolved closure requests.
What happens to winnings on closure
If your account has a positive wallet balance at the time of closure, the partner operator transfers the balance to your verified bank account or UPI handle. Closure does not waive withdrawal of legitimate winnings; it only restricts future contests.
What stays after closure
Identity and KYC documents remain for the regulator-defined retention window, typically 5 to 10 years for financial-services platforms. Activity logs are anonymised after 30 days. The partner operator’s privacy policy publishes the full retention schedule.
Re-opening a closed account
Most partner operators allow re-activation of a closed account within a window. After the window closes, a new account must be created. The desk recommends verifying the partner operator’s re-activation rules before submitting a closure request if you plan to return.
Alternate pathways if the request fails
If the partner operator’s deletion pathway is unresponsive or refuses the request, the desk can publish a note describing the issue in our news desk. We do not publish user PII. We publish the unresolved pattern.
The grace period
Most partner operators maintain a 14-day grace period after a closure request. During the grace period, the user can reverse the closure by signing back in. After the grace period closes, the closure is final.
Post-closure rights
After closure: the user can withdraw legitimate winnings within the regulator-defined retention window. After retention: the partner operator may anonymise the user’s data and remove the account record, subject to legal hold rules.
What stays in the public record
The desk’s editorial coverage may retain references to the user’s published player profile (if the player was a public figure) or the user’s published captain pick (if the user was a public figure). The desk does not publish private user data.
What the desk recommends
Before submitting a closure request, withdraw any balance. Save the closure confirmation message. Verify the partner operator’s grace period. Contact customer care if the closure confirmation does not arrive within 24 hours.
The desk’s stance on account closure
The desk treats account closure as a partner-operator responsibility. The desk does not see your KYC, your wallet, or your activity log. The desk publishes a public correction pathway if a closure process reveals a partner operator gap.
How to keep going after closure
If the closure is the result of a responsible-play decision, the desk publishes a responsible-play file that you can reread before any future sign-up. The file is at /responsible-play/.
The desk’s policy
The desk publishes editorial reference for the account-closure pathway. The desk does not run the closure pathway. The desk does not store KYC documents. The desk’s role is editorial.
The desk’s policy on account closure
The desk publishes editorial reference for the account-closure pathway. The desk does not run the closure pathway. The desk does not store KYC documents. The desk never sees your wallet. The desk’s role is editorial.
What the desk recommends on closure
Three recommendations. First, withdraw any balance before submitting a closure request. Second, save the closure confirmation message for your records. Third, verify the partner operator’s grace period before submitting the request.
What the desk publishes after closure
If the closure reveals a partner operator process gap, the desk publishes a public note inside /news/. The note carries a verification date and a corrections pathway. The desk does not publish user PII.
The side of the desk on closure
The desk believes account closure is a partner operator responsibility. The desk does not collect, store, or process closure requests. The desk publishes editorial reference; the partner operator runs the closure process.
The closure cycle
Closure cycle: sign in → settings → privacy → delete account → confirm with OTP → grace period (typically 14 days). The grace period is the operator’s window to reverse the closure by signing back in. After the grace period closes, the closure is final.
Post-closure rights in detail
After closure: the user can withdraw legitimate winnings within the regulator-defined retention window. The regulator-defined window is typically 5 to 10 years for financial-services platforms. The partner operator publishes the full retention schedule inside the privacy policy.
What the desk observes
The desk observes the partner operator’s published retention schedule. The desk publishes a public note if the schedule changes materially. The desk does not store or process KYC documents.
The desk’s three closure asks
First, withdraw any balance before submitting a closure request. Second, save the closure confirmation message for your records. Third, verify the partner operator’s grace period before submitting the request. These three asks protect your rights after the closure.
The closure cycle in detail
The closure cycle runs in three steps: the user submits a closure request; the partner operator confirms via OTP; the closure is final after a 14-day grace period. The grace period is the partner operator’s window to reverse the closure by signing back in. After the grace period closes, the closure is final.
What the desk recommends on closure
Three recommendations. First, withdraw any balance before submitting a closure request. Second, save the closure confirmation message for your records. Third, verify the partner operator’s grace period before submitting the request.
The desk’s 3 things to know
First, account closures take 14 days to finalise on most partner operators. Second, identity and KYC documents remain for the regulator-defined retention window after closure. Third, the partner operator publishes the full closure policy inside the privacy policy.
Closing thoughts on closure
The desk publishes editorial reference for the account-closure pathway. The desk does not run the closure pathway. The desk does not store KYC documents. The desk publishes editorial reference; the partner operator runs the closure process.
The grace period in detail
Most partner operators maintain a 14-day grace period after a closure request. During the grace period, the user can reverse the closure by signing back in. After the grace period closes, the closure is final. The grace period length varies by partner operator; verify before submitting.
Post-closure final notes
The desk treats the closure cycle as a partner operator responsibility. The desk publishes editorial reference for the cycle; the partner operator runs it. The desk does not collect or process closure requests. The desk does not store KYC documents after closure.
